We're sorry to learn that you are unhappy with your recent purchase. In the first instance, we suggest speaking with the retailer your item was purchased from, as they will hold further details on your transaction.
If they are unable to assist, please provide us with the following information;
- Store of purchase
- Date of purchase
- Issue with the product and images of it in its current condition
- Proof of purchase in the form of a receipt
- Confirm whether you have an account with us at charlottetilbury.com
We can then look into this matter and find a suitable resolution for you.