If you are experiencing issues with your disount code not applying at checkout, please ensure you have followed the below conditions before we escalate this for you:
-The code will not apply to discounted items including kits, mystery boxes and other sale items.
-It may only be used once
-It cannot be used in conjunction with other discounts or offers
-The code may have a validity date which can be found on the same email you received the promotion
To read our full terms and conditions, please click here
If you have followed the above terms and conditions, but your code is still invalid, please let us know including the following information;
-Your promotional code
-A screenshot displaying any error message
-Screenshot(s) of the items in your basket
-Which device you’re using and the internet browser you are shopping on
Please note that we are not able to retrospectively refund orders placed without using the code, therefore please contact us with any issues prior to placing your order.