We're sorry to hear that you didn’t receive your samples as requested at checkout
Our samples are complimentary, and are limited, may change from time to time, and substitution may occur. We reserve the right to remove samples from checkout at our discretion.
Due to the limited nature of our complimentary samples, we regret that we are unable to reship samples if they arrive damaged, if you receive a substitute, or if one is missing from your order. Samples, when available, are shipped with physical merchandise orders only. Please note that eGift Certificates and Gift Cards are not considered merchandise.
As we exclusively allocate samples to our counters and to our distribution centre, we apoloigse that we are unable to fulfil sample requests at Customer Care.