Please follow the instructions below so that we can process your exchange as quickly as possible.
Simply enter your email address and order number and follow the simple steps to exchange your items within 30 days of purchase.
Please ensure you are on the correct region on our website that corresponds to the country your account is registered to, then hit submit. I.e. If you are a UK customer, please ensure you are on the UK website.
To get started, click here.
Exchanges are available for the UK only. We unfortunately do not yet offer exchanges for the EU, IE and AU.
There is no charge to exchange an item although exchanges are subject to availability.
If you would like to send single items back from a kit/bundle, we do not offer partial refunds. However, you are able to partially exchange kits/bundles for an alternative shade.
Exchanges must only be like for like items.
Exchanges can take between 7-21 business days to process.
