UK:
- On the delivery note enclosed in your order please tick refund or exchange and enter one of the reason codes. Please note we are only able to exchange an item for the same item in a different shade.
- If you no longer have the form, please ensure that your SO#UK number is clearly written on a note inside your return along with the item name(s) and code(s) – this information can be found on your tracking email. We will also need your full name and reason for return too.
- Pack your returns in the original packaging and follow this Royal Mail link to arrange your return.
- If the value of the goods you are returning is £150 and above, please e-mail charlottetilbury@ilguk.com to arrange a collection via courier, ensuring the SO# (sales order number) is stated from your delivery paperwork.
EU:
- On the delivery note please tick refund and enter one of the reason codes. Please note exchanges are not accepted on International order.
- Pack your returns in the original packaging and label with the address below;
Charlotte Tilbury Returns
Yusen Logistics (Benelux) B.V.
Expeditiestraat 1
1135 GB
Edam
Netherlands - You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service to return your items to us, as we will be unable to offer refunds on items that do not reach us.
AUS:
- On the delivery note enclosed in your order please tick refund and enter one of the reason codes. Please note exchanges are not accepted.
- Pack your returns in the original packaging and label with the address below;
Charlotte Tilbury Returns
International Logistics Group Ltd
Unit 2 Sterling Park
Gatwick Road
Crawley
RH10 9QT
UK - You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service to return your items to us, as we will be unable to offer refunds on items that do not reach us.
