We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Please use the returns form enclosed with your order to return your goods. Please be advised that we are only able to take returns on products purchased online at CharlotteTilbury.com. If you purchased a product at one of our authorised retailers or counters, please contact them directly.
Unfortunately, exchanges cannot be processed for AU, EU (including IE) or NL orders at this time.
Please note: For all bundle purchases, individual components may not be returned separately.
We recommend returning your order in its original packaging. If you do not have the original packaging please ensure your items are securely packaged.
Please allow up to 21 business days for processing.