Across our stores, our first priority is the health and safety of our artists and customers. We have partnered with a Health and Safety Advisor to ensure we are adhering to all the latest local advice and are incorporating all guidance into future plans to ensure a safe environment for everyone:
In collaboration with our retail partners, all stores have social distancing guidelines in place; our current Charlotte Tilbury service policy is either 'no touch', or ‘self-application,’ depending on government guideline in the country
In those stores where self-application is permitted, customers and artists may apply product on themselves using disposable hygiene only
All testers are placed in tester covers and applicators have been removed
Where advised by local government, our artists will be wearing masks at all times
Gloves will be worn by all artists when cleaning
Extra hygiene and sanitisers have been provided for customers and staff
All artists will receive full training in the extensive cleaning that will need to be completed before each store opens, and at regular intervals throughout the day
No events or masterclasses are taking place in store
We look forward to welcoming you into our stores that are open, and in others as soon as it is safe to do so.
