With every charlottetilbury.com order you have the opportunity to select 2 free samples. You can add samples to your order on the Shopping Bag page where you will see the available options.
After you have selected 2 samples, they will be automatically added to your basket. Only one of each sample can be added per order.
Please note, samples are limited and may change from time to time. We do our best to make sure the samples listed on site are available at the time of your purchase. However, there are times when we try to fulfill an order and we notice that certain samples aren’t available. If the sample you selected is out of stock, it will be removed from your order.
Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY. Please note that eGift Certificates and Gift Cards are not considered merchandise.
Additionally, we are unable to add samples retrospectively once the order has been submitted. We would also like to advise that we have a 'gently used' returns policy: You are able to try the product you purchased and if you are unhappy with it, you will be able to return the product for a full refund.
If you require assistance in choosing the right product, we recommend booking a one-on-one live virtual consultation with a beauty artist for customized suggestions. Learn more about our virtual consultations here.
