We’re sorry that your item(s) arrived in less than perfect condition. Please contact us and a member of Team Tilbury will be happy to assist you.
Please note we would appreciate you sending us a photo of the damaged item(s) you received. If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
If your goods are received as faulty or damaged once opened please contact us at customercare@charlottetilbury.com or call +44(0) 1202 629527 within 48 hours of receiving your order.
